Understanding Our Business Model: We Are Not a Recruitment Agency

Many candidates mistakenly assume that we are a recruitment agency (Employment Agency, EA). We are not an EA and do not hold an EA licence.

We provide F&B operations and cleaning services to our clients. Our clients outsource these functions to us, and we are responsible for managing the service delivery.

This means we:

• Recruit and employ our own staff directly.
• Prepare work rosters and schedules.
• Pay salaries and benefits directly to our employees.
• Provide training and performance management.
• Manage inventory, operational standards, and service quality.
• Support clients with operational improvements, promotions, and day-to-day management.

A recruitment agency's role is mainly to introduce or place candidates with a client. Once the candidate joins the client, the client manages the employee directly.

Our model is different:

• You are employed by us, not the client.
• We remain responsible for your deployment, scheduling, training, and employment matters.
• We manage the service contract and operational outcomes for our clients.

A good example is airport operations. Airlines often outsource certain services to specialist companies, which then recruit, train, schedule, and manage the manpower required to deliver those services.

Our business operates in a similar way. Clients outsource their F&B or cleaning operations to us, and we manage the manpower and service delivery.

Most employees are assigned to one or two fixed outlets on a regular basis.

Occasionally, you may be asked to support another nearby outlet to cover situations such as:

• Medical leave (MC)
• Annual leave
• Unexpected manpower shortages
• Peak operational periods

These cross-deployments are occasional and operationally driven. Employees are not expected to move between different outlets on a daily basis.